Do you enjoy diagnosing and resolving complex software issues within a demanding industrial environment? Do you wish to leverage your technical and functional expertise on critical production applications? Are you seeking a position where the impact of your work is visible and technical challenges are a daily occurrence? You are probably our next Application Support Technician!
Minitubes is an independent company with 540 employees, located in Grenoble for nearly 100 years. We design our own processes to manufacture high-precision metallic tubular products, serving the most demanding medical technologies and advanced industries. As a strategic supplier to global leaders in the healthcare market, we value deep collaborative relationships and unique, differentiating technical expertise.
We produce tubes that make hearts beat; the inspirations of our talents drive our clients’ major innovations!
Reporting to the Application Support Service Manager, you will ensure the access, availability, reliability, and performance of software solutions. Specifically, your main responsibilities will be to:
You will work closely with business teams to analyze their functional needs. You will directly participate in the testing, validation, and acceptance of enhancements, and be actively involved in change management and user support for the adoption of new functionalities.
You will join a technical environment with a diverse application scope, including several industrial ERPs (SILOG, SAP), SQL databases, a ticketing tool (GLPI), and reporting and data analysis tools (PowerBI).
You hold a Bachelor’s degree in Information Technology and have solid, successful experience as an Application Support Specialist in an industrial field.
You are proficient in the use of information systems dedicated to industrial applications.
Beyond your skills, you are primarily recognized for your customer focus, thoroughness, and ability to prioritize requests. You are able to work in a team and communicate effectively.
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